Refund policy

This policy is our code guarantee written down. The principle is simple: you pay for a code that arrives — if the service fails on its side, you do not pay for the failure.

One-time numbers

You pay per received code. Numbers at BasolinoVoIP are issued to the dashboard right after payment. If the code from the target service does not arrive within a reasonable time, tell support from the dashboard: the case is checked against delivery logs, and a failed delivery ends in a replacement number or a refund of that payment — your choice.

Permanent numbers

You pay a setup fee and monthly renewals. If an active number stops receiving service SMS through our fault, we repair or replace it; the unusable period is compensated by extending the term. Setup fees are refundable only when we cannot issue a working number at all.

What the guarantee does not cover

Decisions of third-party platforms about your account — bans, extra checks, policy changes — are outside the guarantee, because they happen on their side after the code is delivered. Numbers released after missed renewals are not refundable, and neither are violations of the terms of service.

How to file a claim

Write from your dashboard or to support@basolinovoip.net within 24 hours of the failed delivery, with the number and order in question. Checks take up to two business days; approved refunds go back the way the payment came.

Related documents

Payment routes are described in payment methods; the general rules — in the terms of service.