Contacts
Support answers about numbers, codes, renewals and payments. Write in English, Indonesian or Russian — whichever is easier for you.
Before you write
Check the dashboard first: codes, order status and renewals live there, and half of all questions end right at that page. For a failed code, mention the number and the order — the check starts immediately. At BasolinoVoIP every price on the page comes from the live catalog, not from a text someone typed.
Questions about support
What can support actually help with?
Everything on the service side: issuing and replacing numbers, missing codes, renewals, payments and account access. What we cannot do is influence third-party platforms.
Do I need an account to contact support?
No — the e-mail works for anyone. But requests from the dashboard resolve faster, because your orders are already in front of the agent.
In which languages can I write?
English, Indonesian and Russian. Pick any — the answer comes in the language of your message.
Where do I report a code that never arrived?
From the dashboard or by e-mail, within 24 hours, with the number and order attached — the refund policy takes it from there.